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Delivery of goods
-Shipping
We currently use TNT (italy) adn FedEx( Worldwide) as our courrier.
As required by the rules of the trade, shipments are accompanied by official invoice stating the value of the individual items in Euro.
-Date of Delivery
The Sellers guarantee to do everything in their power in order to respect the delivery times indicated on the Site and, in any case, to deliver within a maximum of thirty (30) days from the day following the date on which the customer has sent the order and after confirmation of payment. In case of non-execution of the order by the Seller, due to the temporary unavailability of the Product, the Seller shall provide written notice to the customer and will refund any amount already paid by the customer for the payment of the Product according to the following paragraph.
The website indicates the availability or unavailability of the Products, if a product ordered by a customer is not available for delivery despite the confirmation of the order, and confirmation of payment , the Customer will be promptly refunded.
Saverio Palaterlla processes orders ijn from Monday through Friday.
Saverio Palatella processes orders the day ofter the porder's placement, or the next available working day. Orders placed from Friday to Sunday will be processed the following Monday.
The products will be delivered in any case within 30 days under the terms of the law.
It is possible to ship goods to Italy, to the European Community and to countries outside the European Community.
The shipment of the Products ordered by the Consumer will be in the mode selected by the Customer, among those available, and indicated on the Site at the time of the order. The Customer agrees to check without delay, and in any event not later than three (3) days from receipt of the Products, the correctness of the delivery and the inclusion of all and only the Products purchased within that period, and to inform the Seller of any defective Products received or the differences from the order placed. If the package or the packages of products ordered by the customer reach their destination in a visibly damaged condition, the customer is asked to refuse the delivery by the shipping agent or to sign a "Goods unchecked" delivery.
Once the deadline referred to in the preceding paragraph is reached, without the customer having made claims against the shipping agent, the Products delivered shall be deemed finally accepted by the Client.
Please note: If for any reason, an order from saveriopalatella.it is not successfully delivered to the Customer’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the commercial agreement, the package risks being sent back to Italy at the Customer’s expense including any import fees that may be assessed. These fees will be deducted from any eventual reimbursement.
Free worldwide shipping on all oprders.
Delivery for shipments addressed to Italy takes 1-2 working days.
Delivery for shipments addressed to European Union takes 2-3 working days.
Delivery for shipments addressed to the rest of the world takes 4-5 working days.
Payment
The payment of the price of products purchased through the Website shall be made within the deadline of 72 hours from the date of transmission of the order confirmation by the Seller to the Customer. The Customer expressly agrees that the execution of the Contract by the Seller shall start at the date the money transfer is received on the Seller’s bank account.
The Seller accepts payment by Credit Card and Paypal. In the latter case, the customer must send copy of the transfer order with indication of the transfer number to the address info@saveriopalatella.it
Prices shown on the Site are in Euros and are inclusive of VAT unless you have selected an alternative country where VAT is not chargeable.
Customers purchasing from an Extra-Cee country will be charged for the items purchased (VAT excluded).
Please note that orders shipped outside of the European Community are served as DDU (Delivered Duty Unpaid) and may be subject to tax and customs duties.
We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
Please be aware that some shipments may experience delays due to the customs clearance process, which are outside of our control.
-Credit Cards
It is possble to pay using the following credit cards: Visa, Mastercard, Maestro, American Express, Diners.
-PayPal
The customer is given the option to pay for purchases by using a Verified Paypal account.
The Seller accepts payments from verified accounts and reserves the right to ship the goods to the address of the account verified by PayPal.
Payments from verified PayPal accounts can NOT be canceled.
Guarantee
Under the European Directive 44/99/EC and the Italian Legislative Decree n. 206/2005 (Consumer Code) and the rules and regulations referred to in Articles 128, 129, 130, 131, 132, 133, 134, 135 and subsequent amendments to the Decree. 206/2005, under which the Seller guarantees to the Customer, who qualifies as a “Consumer”, that the Products will be free from defects in design and material and conform to the descriptions posted on the Site. The application of any guarantee does not apply in case the use or the cleaning of the product does not comply with the instructions and warnings provided by the Seller and/or in the description on the tags or labels.
The Customer will examine the products in the shortest possible time and will send to the Seller, by e-mail or registered mail, an explicit complaint with an indication of the defect and/or non-compliances identified, and the relevant documentation as indicated in the return form (at least one photograph of the product, the order confirmation sent by the Seller and the receipt).
Following the receipt of the form and accompanying documentation, the Seller will assess the defects or non-compliance reported by the customer and, after making quality checks to verify the non-conformity of the Product, will, at their discretion, decide whether to authorize the return of the Product by the Customer, contacting the Customer via e-mail at the address provided by the latter during the process of registration on the Site. Authorization to return the Products shall not constitute in any way recognition of defects or non-compliance, existence of which will be confirmed after the return.
The Products for which the Seller has authorized the refund will be sent by the Client, together with a copy of the return authorization within 30 (thirty) days of notification of the defect or non-conformity to the following address: Saverio Palatella - Acquario Srl. Viale Gorizia 22 - 20144 Milano Italy (phone: +39 02 894239598; info@saveriopalatella.it)
If the Seller is required to refund the Customer the price paid, the refund will be made through Pay Pal.